How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...

 

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

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Appointments

Doctors’ appointments

All of our patients are able to access a 24/7 symptom checker via DoctorLink.  It is easy to use, completely confidential and will provide you with trusted medical advice.

If you need to see a GP at the end of the symptom assessment, the practice will be in touch to see you within the recommended time period.

DoctorLink will provide you with access directly from this website in to theirs.  Contact details Fergus Jones fergus@doctorlink.com  +44 (0) 7526 188302

 

Appointments with the GPs can be booked up to two weeks in advance.  You can make appointments via:

Appointments are released on the day with each doctor as well as in advance.

Telephone appointments can be booked in the same way as face to face appointments.

What happens if I need to be seen and the practice is fully booked?

Once the practice is fully booked for the day, our on call doctor will triage all requests for on the day appointments and deals with these as clinically appropriate.

This might include:

  • Arranging to see to see you during that day
  • Helping you over the telephone
  • Booking you in to a local extended access hub
  • Directing you to another more appropriate service, for example the district nursing team.

Our reception staff will ask if they can give the on call doctor and idea of why you are requesting an on call triage appointment, this is to help make sure you are  contacted by the right member of the practice in a timely manner.  If you would rather not tell the receptionist, this is completely fine.

All of our standard GP appointments are 10minutes long

what happens when the practice is fully booked

 
How to make the most of your consultation
Nurse appointments

Nurse appointments can be booked several months in advance and can be made via:

Each member of our nursing team has different skills and specialisms.  When you contact the practice to make a nurses’ appointment our reception staff will ask you what your appointment is for.  This to ensure you are booked in with the appropriately trained nurse for the correct amount of time.

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