Patient Assistance

Patient Transport

You can arrange transport with ERS if you are unable to use public transport or do not have someone to take you to your hospital appointment.  This needs to be arranged directly with them by calling 0333 240 4926.  Please see their leaflet here for more information.  

Patient Travel Leaflet


Support Available in the Community

Connected Kingston

Connected Kingston aims to help residents of the Royal Borough of Kingston find support and activities within their community that will help them to make positive changes to improve their health and wellbeing.  Often referred to as social prescribing, this programme  will link residents to voluntary and community groups and public services enabling them, to meet new people, become more involved in their communities, and feel  more connected with the area they live in.

You can search for organisations who are able to help you with a range of services here:

Dementia & Alzheimer’s

Peer Support Group

Alzheimer's Society Kingston is running a new support service for carers of people with dementia in the borough. The group offers advice, information and the opportunity to meet with other carers in a friendly supportive environment.

The group runs on the 2nd Tuesday of each month, from 10:30 - 12:30. Sessions will take place in Room 32 Acacia Wing, Tolworth Hospital, Red Lion Road, Surbiton KT6 7QU (parking is £2 on site and the K1 stops next to the hospital).

You can email Joanna Newton at Alzheimer’s Society Kingston for further details or telephone 020 3513 5147 / 07714 920629

Dementia Day Care

The Devonshire Care Home in New Malden is offering a new day care facility for people living with dementia that are not quite ready for residential care.

There also offer a free social coffee morning every Wednesday from 10:00-12.30 for people living with dementia and their carers, in a safe and welcoming environment to make new friends.

Staywell Saturday Club

There is a Saturday club for people living with dementia and their carers.

This takes place at Raleigh House, 14 Nelson Road, New Malden, KT3 5EA, from 11:00 – 14:00. To register call 020 8949 4244.


Diabetes UK - The Kingston Information and Support group meets monthly, addressing specific diabetes-related topics at each meeting. These all take place in the Education Centre, Surgical Centre Building of Kingston Hospital on a Tuesday evening and dates are planned well in advance.

The group is very friendly and is intended not just for those with either Type 1 or Type 2 diabetes, but also supportive family and friends who feel it would be helpful to know more. Attendance at all of these meetings in free.

In addition the Group runs weekly exercise classes in association with the Kingfisher Leisure Centre, Fairfield, Kingston, which are designed to assist in living well with diabetes. These take place at the Centre each Tuesday morning at 11.30a.m., with most of the sessions taking place in The Studio with a strong emphasis on stretch and movement. There is no expectation that a person will come every week.  Cost of each session is £3.90, which includes a free coffee or tea at the end.

Since its formation in October 2015 the Kingston branch has contributed £1300 towards diabetes research and is supported by various local health bodies, including Kingston Hospital NHS Foundation Trust and Kingston Clinical Commissioning Group.


Self Help UK

Self Help UK specialise in promoting, supporting and encouraging self-help groups nationwide. For more information on self-help and a directory of services please visit



Patient empowers everyone to take charge of their health.  Their trusted clinical information, written and reviewed by an extensive network of doctors and healthcare professionals, helps people to feel better and live longer.

There are resources available for all age ranges and medical problems.