During the COVID-19 pandemic, GP surgeries are working hard to continue providing healthcare to our patients. We would like to thank all of our patients for the help you have given us so far, but we also want to make sure you contact us if you think you are unwell or need help from a clinician. We have had to adopt a new way of working, but we are still here to support you with your health needs. We are offering telephone and video consultations where you can discuss any concerns you may have. If the doctor feels you need to have a physcial examination, further arrangements will be made for you to be seen. Face to face Antenatal, postnatal and baby check/immunisation appointments can still be made. You will be contacted on the morning of your appointment to be triaged before coming in. To enable us to continue to offer our services, please do not attend the practice unless you have been specifically asked to come in. This is to reduce the need for you to make unnecessary trips out of the house and to protect those who do have to attend the surgery (patients and staff).
You can use the doctorlink facility on our website. You will be asked a series of questions to assess your health needs. You will then either be given advice, or advised you need an appointment, at which point the surgery will be in contact to offer an appointment with in the recommended time frame.
To ensure we are adequately staffed, we have temporarily closed our Surbiton and Tudor Drive Branches and amended our opening hours to 8:00-18:30, Monday to Friday.
Please request your prescription through the online portal, via email or your chemist instead of coming down to the surgery. Your prescription will be sent electronically to the pharmacy of your choice. If you would usually collect your prescription from the surgery, please let us know which pharmacy you would like to collect your medication from instead.
Where can you find help in the community?
There is a lot of information on how to get help from the local community on the Connected Kingston website (connectedkingston.uk). You can also call Kingston Stronger Together on 020 8547 5000.
Our nurses are still seeing patients in the practice, however you will be contacted on the day of your appointment to confirm you do not have any coronavirus symptoms before you come in.
Routine nursing appointments, such as smear tests, have been suspended during the pandemic but we are continuing to do reviews over the telephone for chronic conditions such as diabetes or asthma. The nursing teams are carrying out injections, dressings and other clinically necessary appointments. Please contact the surgery if you feel you need to see a nurse. The reception team will be able to advise you.
Are you high risk?
If you feel you are extremely vulnerable, but have not received a shielding letter, you can register on the following website: https://www.gov.uk/coronavirus-extremely-vulnerable. We will then be contacted and will be able to issue you a shielding letter if you have significant health problems.
If you need proof of your medical condition for your employer to enable you to work from home, a clinic letter stating your diagnosis or the right hand side of your prescription will usually suffice. If you need to obtain a copy, please contact the surgery.
Can you get tested for Coronavirus?
If you are an essential worker and self-isolating because you or someone in your household has suspected COVID-19, you can now self-refer through the government website for testing. We are not able to arrange testing for anyone at the surgery.
Otherwise, if you or someone in your household is experiencing symptoms of COVID-19, you will need to self-isolate. The symptoms are:
- A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours. (if you usually have a cough, it may be worse than usual.
The individual who has symptoms should stay at home for 7 days. Any one you live with should not leave home for 14 days, or for 7 days after displaying symptoms, even if symptoms develop 13 days after the self-isolation period starts.
What can I do if I’m struggling with my mental health?
The coronavirus outbreak has had a big impact on everyone’s lives. During this period of social distancing and staying at home, you may start to feel low, worried, anxious and concerned about the health of yourself and your loved ones. This can start to have an impact on your mental health, so it is very important to look after your mind as well as your physical health.
There’s lots of helpful advice on how to maintain your mental health on the government website: https://www.gov.uk/government/publications/covid-19-guidance-for-the-public-on-mental-health-and-wellbeing/guidance-for-the-public-on-the-mental-health-and-wellbeing-aspects-of-coronavirus-covid-19
If you feel you are struggling with your mental health, you can contact us to speak to a GP. Alternatively here is a list of NHS approved helplines here: https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-helplines/
Published: May 1, 2020